Return Policy
Return & Refund Policy
At Athly, we want you to feel confident shopping with us. If you’re not fully satisfied with your order, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must:
- Be unused and in original condition
- Be in its original packaging
- Not be damaged due to misuse or normal wear
To start a return, please contact us at athlystore@gmail.com with your order number and reason for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used, including but not limited to:
- Personal wellness or recovery products that come into direct body contact
- Any item marked as final sale
- Gift cards (if applicable)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery at athlystore@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll review it and work to make it right as quickly as possible.
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved. If approved, your refund will be issued back to your original payment method.
Please note:
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect
- Refunds may take 5–10 business days to appear depending on your bank or payment provider
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
Order Cancellations
Orders may only be canceled within 12 hours of being placed. After that, your order may already be processing and can no longer be canceled.
Contact Us
If you have any questions about your return, please contact us at:
Email: athlystore@gmail.com
Store: Athly
Website: Athly