FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically delivered within 7–15 business days for the United States and 10–20 business days for international orders.
Please note that shipping times may vary depending on your location, carrier delays, customs processing, or high order volume periods.
How long does order processing take?
Orders are usually processed within 1–3 business days before being shipped.
Once your order has been processed, you’ll receive a confirmation email with tracking details.
Will I receive tracking information?
Yes — once your order ships, you’ll receive a tracking number by email so you can monitor your delivery.
If you haven’t received tracking after a few business days, feel free to contact us.
Why is my order taking longer than expected?
Occasionally, delays can happen due to:
- high order volume
- carrier issues
- weather
- customs delays
- incorrect shipping details
We appreciate your patience and always do our best to get your order to you as quickly as possible.
Why did I only receive part of my order?
Some orders may arrive in separate packages depending on the items ordered or warehouse availability.
If part of your order arrives first, don’t worry — the rest is likely still on the way.
Returns & Refunds
Do you accept returns?
Yes — we offer returns on eligible items within 30 days of delivery.
To begin a return, please contact us at [your email here] with your order number and reason for return.
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- your order number
- a brief description of the issue
- clear photos if possible
We’ll do our best to make it right.
Can I cancel or change my order?
If you need to cancel or update your order, contact us as soon as possible at [your email here].
If your order has not yet been processed, we may be able to make changes. Once it has shipped, changes may no longer be possible.
Products
Are Athly products good for home workouts?
Yes — Athly products are designed to support home fitness, recovery, mobility, and everyday performance.
Our goal is to make training and recovery more accessible, effective, and convenient.
Who are Athly products for?
Athly products are great for anyone looking to improve their:
- workouts
- recovery
- flexibility
- strength
- overall routine
Whether you’re a beginner or more experienced, Athly is built to fit into your lifestyle.
How do I know which product is right for me?
We recommend choosing products based on your goals.
For example:
- Recovery products → soreness, mobility, relaxation
- Strength products → resistance, performance, muscle engagement
- Conditioning products → cardio, speed, endurance
If you’re unsure, feel free to contact us and we’ll be happy to help.
Payments & Checkout
Is checkout secure?
Yes — we use secure checkout technology to help protect your payment and personal information.
What payment methods do you accept?
We accept major payment methods available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location.
Contact & Support
How can I contact Athly?
You can reach us anytime at:
athlystore@gmail.com
We aim to respond within 24–48 business hours.
What should I include when contacting support?
To help us assist you faster, please include:
- your full name
- order number
- the email used at checkout
- a short description of your question or issue